Custom email addresses

A custom email address uses your own domain name.

For example, if your domain is your-name.com, you can create [email protected] or [email protected].

This provides brand-consistent email addresses, more credible than a generic address (Gmail, Outlook…). Order your professional email address today.

With custom emails, you:

• strengthen the credibility of your brand and website,
• improve the image you present to customers with every message,
• create consistent campaigns based on your custom domain,
• benefit from a messaging service hosted in France, secure and reliable.

In short, customizing your email makes professional communication easier for your business or organization.

Depending on the chosen plan:

• Mail S: 10 GB per mailbox
• Mail M: 20 GB per mailbox
• Mail L: 50 GB per mailbox
• all hosted in a secure and reliable environment in France.

From your customer area, you can increase storage (up to 100 GB) if your needs evolve.

Across all LWS plans, the maximum attachment size is 150 MB. Ideal for sending large documents (PDFs, HD images, presentations, etc.).

All our email plans include:

• a free domain name (e.g. .com, .fr, .net, .org…),
• one or more customizable mailboxes,
• generous mailbox and attachment storage,
• a full webmail (Roundcube enhanced by LWS),
• synced contacts and calendars,
• SMTP premium for good deliverability,
• anti-virus / anti-spam protections,
• GDPR-compliant service

Setting up an email is simple and requires no technical skills:

1. Choose your domain name (or use one you already have at LWS).
2. Log in to the LWS Panel and go to the Emails section of your plan.
3. Enter a username: yourname@, contact@, info@… Set a password and confirm.

Your email address is ready to use. You can access it immediately from webmail or your mail clients.

Yes. Your custom emails are accessible everywhere: desktop (Windows, Mac…), tablet, smartphone (iOS, Android…).

They work with most mail clients like Outlook, Apple Mail, Gmail, Google Workspace, Yahoo Mail, Thunderbird…

They are compatible thanks to IMAP, POP and SMTP, ensuring reliable synchronization across your devices.

Yes, security is central to our messaging service:

• advanced anti-spam filters,
• anti-virus protection,
• SPF, DKIM, DMARC protocols,
• SSL certificates to encrypt exchanges,
• daily backups of your data.

Our mail servers are hosted in France, in secure datacenters compliant with GDPR and ISO 27001 certified. If you build a website, LWS web hosting is secured the same way.

This is a real advantage for data privacy and protection.

You benefit from a 30-day money-back guarantee from the date of purchase.

If the service does not meet your expectations, you can request a refund without proof within this period (excluding the custom domain).

The LWS webmail lets you schedule an email to be sent at a specific date and time. Compose your message and, next to the Send button, click the arrow for options.

To schedule an email, click Schedule send. Choose the date and time or use shortcuts (Tomorrow morning 8am, This afternoon 1pm, Monday 8am). Confirm with Schedule. The email will be sent automatically at the chosen time.

To send a recurring email, select a frequency and an end date. You can use variables like {{date}} to dynamically insert the current date.

This feature helps you send messages at the most opportune moment, even when you are away.

The AI assistant integrated into LWS webmail helps you write, correct and improve emails in seconds. While composing, click the arrow next to Send, then choose AI Assistant.

You can apply actions to selected text, for example:

• automatically correct errors,
• write a complete reply to a message,
• rephrase or improve a text,
• use your own custom prompt.

Once you accept the result, the AI replaces the text instantly. It's a simple, practical and effective tool to save time and improve message quality.

In the AI assistant you can choose among three actions: error correction, auto-reply, or custom prompt. To use the tool:

• Click AI Assistant next to the send button
• Choose the prompt to apply
• Run and customize the result if needed

You can create or edit your own prompts via the dedicated link. Enter your instructions (example: rewrite this text in a professional style). Your prompts will then be available directly in the AI assistant when composing emails.

LWS provides a default API key (limited to 10 calls/day). If you add your own OpenAI or Mistral AI key, you can use any model without limits.

Our expert customer support is available 7 days a week. You can contact us:

• from your customer area (support ticket),
• by email from our contact page,
• by phone,

Our France-based teams assist with any email-related questions.