Service Levels - VPS Server

Service levels for dedicated servers and VPS virtual servers

Customize your service level and server management according to your needs. If you use your server for professional purposes or to host critical applications, subscribing to the Business service level is highly recommended. If your needs are more specific regarding the administration of your dedicated server or if you need complete analyses in case of problems, the Critical option is made for you.

BASIC BUSINESS CRITICAL
Price Included €35 excl. VAT /month €100 excl. VAT /month
Who is it for? Default service level giving access to minimal support Service level suitable for professional server use Service level suitable for critical server use, for example an online store
Hardware monitoring 24/7
Managed services level 1
(server with Ispconfig web panel 1h/month 5d/7)
Servers & technicians 100% in France
Email ticket support
Your data confidentiality guaranteed
Full backups of your server on basic NAS server **
  • Daily and incremental automatic backups
  • Limited to VPS of 20 GB maximum
  • Backup frequency NOT configurable
  • Restore possible at any time
  • 8 Archives D-1, D-2, D-3, D-4, D-5, W-1, W-2, W-3
  • Normal quality and priority
Full backups of your server on NAS server **
  • Daily and incremental automatic backups
  • No limit on VPS size
  • Configurable backup frequency
  • Restore possible at any time
  • 8 Archives D-1, D-2, D-3, D-4, D-5, W-1, W-2, W-3
  • Premium quality and priority
Priority technical support on-call
Managed services level 2 any server 1H per month
Managed services: Installation and/or optimization of your server
On-call during business days and hours (BDH) Monday to Friday inclusive, from 9am to 12pm and from 2pm to 5pm
Recovery time guarantee H+4 business days and hours (BDH) Monday to Friday inclusive, from 9am to 12pm and from 2pm to 5pm
Personalized diagnosis of your issue
2nd full and incremental backup of all your data on a NAS server located in another DataCenter
Recovery time guarantee H+2 24/7
On-call 7 days/7, 24 hours/24
Software monitoring 24/7
Proactive intervention for updates of the OS, kernel, firewall, and security
Managed services: Debian, Ubuntu server, Gentoo, and CentOs
Dedicated project manager who follows your needs

* Special introductory offer on the Business support option -60% on the first commitment.

** Our backup system does not guarantee your data 100%, we recommend that you also back up your data by your own means.